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Authorized Lorex Partner · No Tax Added at Checkout

Authorized Lorex Partner · No Tax Added at Checkout

Free Standard Shipping on Orders $150+ to Canada & US

Free Standard Shipping on Orders $150+ to Canada & US

Not sure which camera? Find my camera in two questions

Not sure which camera? Find my camera in two questions

Questions? Email support@thegalaxystore.ca

Questions? Email support@thegalaxystore.ca

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Returns accepted for 7 days from the day you receive the product
$10.00 flat rate return shipping
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The Galaxy Store

Authorized Lorex partner serving Canada and the US. No tax added at checkout. Free standard shipping on orders of $150 or more, with tracking on every order.

164 Wilson Rd S, Oshawa ON L1H 6C1, Canada
support@thegalaxystore.ca

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Quick answers

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Automatic replies. For anything else, email support@thegalaxystore.ca.

Canada: Standard is $12, or free on orders of $150 or more (4 to 8 business days). Express is $15 (2 to 5 business days).

United States: Standard is $15 CAD, or free on orders of $150 or more. Express is $25 CAD.

Every order ships with a tracking number. Full shipping details

Answer one or two quick questions and I will point you to the right Lorex products.

Open Find my camera, or read the buyer's guides for a deeper comparison.

No. No tax is added at checkout, so the price you see on the product is the price you pay.

Yes. Join our list and take 5% off your first order. Get my code

Yes. We ship to Canada and the United States. US Standard is $15 CAD, or free on orders of $150 or more, and Express is $25 CAD.

Full shipping details

Yes. The Galaxy Store is an authorized Lorex partner in Canada, and Lorex products include Lorex's 1-year limited warranty.

Lorex products include Lorex's standard 1-year limited warranty from your date of purchase. Where offered on a product page, you can add a 1-year or 2-year extended warranty.

How warranty claims work

Returns are accepted for 7 days from the day you receive the product. Return shipping is a $10.00 flat rate and there is a 5% restocking fee.

Read the full return policy

Every order ships with a tracking number, and it is emailed to you once your order ships.

Cannot find it? Email support@thegalaxystore.ca with your order number and we will help.

No. Installation is not included and we do not offer installation services.

Planning a wired system? See what you need before you start, or browse the buyer's guides.

I am an automatic assistant, so I cannot take a live chat. Email support@thegalaxystore.ca and include your order number if you have one, or send a message from the Contact page.

We sell Lorex security cameras, camera systems, NVR recorders, video doorbells and accessories.

Browse all Lorex products, or use Find my camera.

Items are ordered from our supplier when you place your order. If an item turns out to be unavailable, we will contact you and refund you in full.

Asking about a specific item? Email support@thegalaxystore.ca with the product name.

Email support@thegalaxystore.ca as soon as you can with your order number and what you would like to change. Orders are placed with our supplier after you order, so the sooner you write, the better the chance we can help. We will tell you what is possible.

Sorry about that. Email support@thegalaxystore.ca with your order number, what is wrong, and photos of the box and the item. We will look into it and reply.

If it worked at first and has since stopped, see Warranty and claims.

Lorex recorders and many Lorex cameras save video locally, so there is no monthly fee to record. Extra features can depend on the model, so check the product page.

How Lorex local recording works

It depends on how many cameras you have, their resolution and how long you want to keep video. Recorders save to a hard drive (the capacity, such as 2TB or 4TB, is in the product name) and some cameras use a microSD card.

A simple way to estimate storage

Higher resolution shows more detail, which helps with faces and distant objects, but it also uses more storage. 2K is a good all-round choice and 4K gives extra detail.

1080p vs 2K vs 4K vs 12MP explained

Lorex cameras are made to record at night, and many have infrared night vision or colour night vision. The range and features differ by model, so check the product page for the exact camera.

Outdoor Lorex cameras are made for outdoor use, but the weather rating and temperature range differ by model, so check the specs on the product page. Indoor cameras should stay indoors.

Cold ratings and weatherproofing explained

Compatibility depends on the recorder and camera series. Email support@thegalaxystore.ca with the model number of what you have and what you would like to add, and we will tell you whether they work together.

Lorex Fusion explained

Lorex cameras and recorders can be viewed from Lorex's free mobile app for iPhone and Android. The exact app and features depend on the model, so email support@thegalaxystore.ca if you are unsure.

We are an online store. We do not have a phone line or local pickup, and every order ships with tracking. The fastest way to reach us is email: support@thegalaxystore.ca.

The payment options available are shown at checkout. If you need to pay another way, email support@thegalaxystore.ca before you order.

An NVR records IP cameras over a network, and a DVR records analog cameras. Which you need depends on your cameras.

NVR vs DVR explained

It depends on your home and what you want to watch. A common start is to cover the front door, the driveway or garage and the back door.

How many cameras does a house need?

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