Ordering
Are you an authorized Lorex partner?
Yes. The Galaxy Store is an authorized Lorex partner, and the products we sell are covered by the Lorex manufacturer warranty counted from your date of purchase.
Is tax added at checkout?
No. No tax is added at checkout, so the price you see on the product is the price you pay.
What if an item becomes unavailable?
Items are ordered from our supplier when you place your order. If an item becomes unavailable, we will contact you and refund you in full.
Will an accessory work with my camera or recorder?
Compatibility depends on your camera or recorder model. Check the details on the product page, and contact us with your model number before ordering if you are not sure.
Shipping
How much is shipping and how long does it take?
Canada: Standard shipping (4 to 8 business days) is $12, or free on orders of $150 or more. Express shipping (2 to 5 business days) is $15. United States: Standard International shipping is $15 CAD, or free on orders of $150 or more. Express International shipping is $25 CAD. Every order ships with a tracking number. See Shipping & Delivery.
Do you ship to the United States?
Yes. We ship to Canada and the United States.
Do you offer installation?
No. Installation is not included and we do not offer installation services.
Warranty & returns
What warranty do Lorex products have?
Lorex products include Lorex’s standard 1-year limited warranty, valid from your date of purchase. Where offered on a product page, you can add an Extended Warranty when you order. See Warranty & Claims.
How do I make a warranty claim?
Contact us with your order number at support@thegalaxystore.ca or through our Contact page. We will guide you to the right Lorex support team, who will handle your claim. All claims are subject to eligibility and the Lorex warranty terms and conditions.
What is your return policy?
See our Return Policy.
Contact
How do I contact you?
Email support@thegalaxystore.ca or use our Contact page.